Shipping and Delivery
At Handcraftidea, we are committed to delivering your orders promptly and securely through reliable shipping services.
Shipping Time
Total delivery time is the sum of:
Processing Time + Shipping Time
Delivery Phases
- Processing Time: This phase involves verifying your order, preparing items, and completing pre-shipping tasks. Processing duration may vary depending on your location and our operational speed.
- Shipping Time: Shipping starts after processing is complete and is influenced by the shipping method you choose and your location.
Order Cutoff Time: Based on (GMT-08:00) Pacific Standard Time.
Note: Delivery times may extend during peak seasons or promotional periods.
We partner with trusted carriers like USPS, UPS, FedEx, and DHL. The total delivery time includes both processing and shipping.
Estimated Delivery Timeframes
| Product Type | Processing Time | Shipping Time | Total Delivery Timeframe |
|---|---|---|---|
| Custom Sneakers & Shoes | 3-5 days | 7-14 days | 10-19 business days |
| Apparel | 3-5 days | 7-14 days | 10-19 business days |
Orders are processed Monday through Friday, excluding federal holidays, based on Eastern Standard Time.
Shipping Costs
- Standard Shipping: $4.95
- Free Shipping: For orders over $99
Tracking Your Package
- Once your order ships, you will receive a shipment confirmation email with a tracking number.
- Use this tracking number to monitor your package on our website.
- Tracking updates may take 5-7 business days. If there’s no update after 10 business days, contact us at [email protected].
Shipping Delays
If your order is not delivered within 45 calendar days, please contact us at [email protected] for a full refund. We aim to respond to inquiries within 12 hours.
Undelivered Packages
- If your tracking shows the package as delivered but you cannot locate it, first check your delivery area thoroughly.
- Contact the carrier to report the issue.
- If additional assistance is needed, email [email protected].
Incorrect Addresses
We cannot guarantee delivery to incomplete or incorrect addresses. Please review your shipping details carefully at checkout. If an error is noticed, contact us immediately at [email protected].
Duties & Taxes
Customers are responsible for customs duties, taxes, or fees imposed by their country. Handcraftidea is not liable for these charges in cases where:
- The recipient rejects the package.
- Delivery fails after multiple attempts.
We reserve the right to cancel orders at our discretion without guaranteeing a refund.
For questions regarding shipping, please email us at [email protected].
Contact Information
MSL COMMERCE LTD
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM
- Email: [email protected]
- Phone: +44 7537 189966
- Support Hours: Mon – Fri: 8AM-5PM PST